There were effective systems to ensure care was provided in a setting that protected people from the risk of infection. We found there were robust systems in place for the maintenance of the premises and for ongoing refurbishment. Patients told us they found their rooms were comfortable and clean.
The provider had a recruitment procedure in place to ensure the staff employed were suitable to work with vulnerable people.
People receiving care told us that they were treated with dignity and respect. We saw staff talking to people in a friendly and professional way. One person described their care as "totally brilliant". We were told that staff were "top notch; kind and knowledgeable". People told us that staff were responsive to their needs.
We saw that the hospital was well maintained and had good parking facilities. The furnishings were clean; bedrooms were well ventilated and had adequate lighting. We saw that the clinical areas were clean and well organised and that equipment was maintained.
One person told us that the food was appetising and we saw that it was well presented.
We saw that people's care was delivered in line with standardised care pathways and people felt involved in their treatment and felt that they had been offered choices in respect of their treatment.
We saw that the provider had governance arrangements in place and addressed issues of clinical care to improve service delivery.
Staff felt valued and respected and appear to take pride in their work and there was evidence of quality assurance in respect of most professional groups..
People told us they had received a pre-admission assessment consultation and questionnaire before arriving at Spire Thames Valley Hospital. They said that the assessments had covered all aspects of their care and had taken into account their needs during their care and treatment. People felt that staff were very knowledgeable about their needs and how to meet them.
People said they felt safe and that their possessions were secure at Spire Thames Valley Hospital. They told us that staff appeared qualified and competent in looking after them. They said they were always able to locate a member of staff when they needed one and that staff responded quickly to call alarms. People told us that staff were respectful and cooperated well together to get things done.
One person summarised her feelings by saying: 'It's been a very happy stay if one can call it that. Staff have been pleasant and capable and I can't fault my stay at all'. Another person said: 'My experience here has been excellent'.