Yes2healthcare Ltd Also known as Yes2healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were involved in their assessment, where they had the capacity to do so; including recording details of any communication needs. There was an electronic care record system in place and appropriate assessment tools guided staff to ensure individual needs were recorded, accessed and understood. Staff communicated with each other using the secure platform and shared important updates to stay well informed. Assessments were regularly reviewed and updated, to make sure the information was current.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s needs were detailed in their digital care plans, including any guidance on how any specific needs were to be met. For example, in relation to nutrition and hydration, liaising closely with nurses or nutritionists where needed. Information was shared with other professionals in a timely manner, and staff had a clear understanding of differing roles and responsibilities. The registered manager kept up to date with evidence-based good practice and involved care staff in helping identifying ways in which the service might continue to improve.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager completed an assessment prior to people using the service to check whether they could meet the person's needs safely and effectively. People’s care plans and individual risk assessment were accessible to care staff. These contained all the information needed to deliver people’s care and support appropriately. The provider worked in partnership with people’s families, professionals and other care agencies, where a person was receiving care support from different agencies.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were encouraged and supported to manage their own health, care and wellbeing needs, where they could, by staff who understood their needs and preferences. Staff were guided how to monitor peoples’ health closely and report any concerns immediately to the office or emergency services, depending on the situation.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were not put at risk because the systems for monitoring quality were effective. The provider routinely monitored care provided, through reviewing care records, spot checks carried out by senior staff, and by obtaining feedback from people receiving the service or their families. The provider had a continuous improvement plan in place and any issues identified were added to the plan, so that the implementation of necessary improvements could be tracked.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

There were systems in place to ensure people consented to their care, if they had capacity to do so, and to ensure the principles of the Mental Capacity Action 2005 (MCA) were followed when people lacked capacity to make decisions about their care. Staff understood about offering real choices to people and how to assess people's mental capacity in relation to care provided. For example, “I follow care plans, listen to individuals’ wishes, and respect their preferences in daily routines and choices”.