Yes2healthcare Ltd Also known as Yes2healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People confirmed staff were compassionate, kind and treated them with dignity and respect. One person shared, “All of the staff were caring and understood [name’s] needs fully, they were genuine and kind people”. Staff had undertaken training to understand about promoting dignity and respect and confirmed, “We pride ourselves on maintaining confidentiality and respecting peoples’ personal choices.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s individual needs and preferences were understood and detailed in their individual care plans. Staff demonstrated their understanding of the importance of treating people as individuals. Care plans included any relevant communication, cultural, social or religious needs, which might be important for care staff to understand when providing care and support.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to understand their rights and make choices about how their care was to be provided. People had been supported with a range of equipment within their homes where needed, to support and maximise their independence. People were provided with tailored support to ensure they remained as independent as possible.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood who to contact when people needed urgent help or support. Staff confirmed they were informed of any changes in peoples’ needs via handovers, secure digital updates, or direct communication with the care co-ordinators. Staff shared the importance of consistency, helping contribute to building trust and feeling comfortable during care provided.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

Staff felt well supported by their manager. Staff had access to regular supervision for support and guidance, which supported their wellbeing. Staff were given opportunities to provide feedback and suggest ways to improve the service on a regular basis. Staff feedback was mainly positive, for example, “Regular supervision and open communication help me feel well supported”.