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Archived: Sunrise Operations Eastbourne Limited Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2017

Sunrise Eastbourne is a purpose built location. It is registered to provide accommodation for up to 107 people. Providing care and support, nursing, dementia care and respite accommodation. Sunrise is described as a community which is divided into neighbourhoods. This includes the Assisted Living neighbourhood which provides care and nursing for people dependant on their level of need and the Reminiscence neighbourhood which provides care for people living with dementia.

This was an unannounced inspection which took place on 1 and 2 December 2016.

Sunrise was inspected in May 2015. Two breaches of regulation were identified. Regulation 9, Person- centred care and Regulation 12, Safe care and treatment of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider sent us an action plan stating they would have addressed all of these concerns by October 2015. At this inspection we found these breaches had been met.

Sunrise had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The manager was in day to day charge of the home, supported by the deputy manager. People told us that they felt supported by the management team and knew that there was always someone available to support them when needed. Staff told us that the manager and deputy had a good overview of the home and knew everyone well. Staff went the extra mile to provide person centred care for people and were highly motivated to improve people’s day to day lives and had an excellent understanding of their needs.

We received many positive comments from people, staff and relatives. People said that they were able to question, discuss and be involved in changes and felt part of ‘the team’. People had a varied and active daily programme of activities offered. Staff had identified specific areas of interest for people and had gone out of their way to arrange special trips, organised pets visiting the home, and taken people out to events that were important to them.

Staff told us training provided was effective and ensured they were able to provide the best care for people. Staff were encouraged to attend further training, with a number of competency checks taking place to ensure staff understanding after training completed. When errors had occurred in relation to medicines the registered manager had ensured that all staff responsible for medicines had received further training and assessment. This showed a proactive response to facilitate on going improvement. There were numerous audits and a rigorous system in place to assess the quality of the service.

All required maintenance and equipment and services maintenance had taken place. Fire evacuation plans and personal evacuation procedure information was available in event of an emergency evacuation.

Medicine documentation and policies were in place. These followed best practice guidelines to ensure people received their medicines safely. Regular auditing and checks were carried out to ensure high standards were maintained. People told us they received their medicines on time.

There was a programme of supervision for all staff. Staff told us they valued the regular supervision as it was their opportunity to discuss their development and talk about their role.

Staffing levels were reviewed regularly to ensure people’s needs were met. Robust recruitment checks were completed before staff began work. And all new staff completed a 12 week induction period, which included shadowing a buddy and receiving training and support before being deemed competent to work unsupervised.

Care plans and risk assessments had been completed to ensure people received appropriate care. Care plans

Inspection areas

Safe

Good

Updated 31 January 2017

The service was safe.

Medicines policies and procedures were in place to ensure people received their medicines safely.

Staff had a good understanding about how to recognise and report safeguarding concerns.

Environmental and individual risks were identified and managed to help ensure people remained safe.

Staffing levels were regularly reviewed and maintained. People living at Sunrise told us staff were always available if they needed them.

Effective

Good

Updated 31 January 2017

The service was effective.

Staff had received effective training to ensure they had the knowledge and skills to meet the needs of people living at the service.

Staff felt supported and had regular supervision and appraisals.

Management and staff had a good understanding of mental capacity assessments (MCA) and Deprivation of Liberty Safeguards (DoLS). People were actively involved in day to day choices and decisions.

People were supported to eat and drink. Meal choices were provided and people were encouraged to maintain a balanced diet.

People were supported to have access to healthcare services and maintain good health.

Caring

Outstanding

Updated 31 January 2017

Sunrise was exceptionally caring.

Staff went the extra mile to provide person centred care for people.

Staff were highly motivated to improve people�s day to day lives and had an excellent understanding of their needs.

People were always treated with dignity and compassion; people�s personal choices were valued and supported.

The registered manager and staff ensured people�s privacy and confidentiality was maintained.

Staff knew people very well and displayed kindness, patience and compassion when providing care.

Responsive

Good

Updated 31 January 2017

The service was responsive.

Care was person centred and people were involved in reviews about how their care was provided.

People�s choices and the involvement of relatives and significant others was clearly included in care files.

A full and varied programme of activity was provided. People were supported to stay active and do the things they enjoyed.

Sunrise had close links with local community.

A complaints procedure was in place and displayed in the main entrance area for people to access if needed.

Well-led

Good

Updated 31 January 2017

Sunrise was well led.

There was a registered manager in place who had a full overview of the day to day running of the home.

People living at Sunrise, relatives and staff told us the home was organised and well led.

Staff were supported and their achievements recognised.

There was a system in place to continually assess and monitor the quality of service provided. Audit information was used to continually improve and develop the service.

People were involved in gaining and providing feedback about the home. People�s views were used to make changes and improvements.