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Treefields Resource Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 23 August 2017

Treefields Resource Centre is a six bedded service providing respite care [short stay] to people with learning disabilities, on both a planned and short notice basis. It is within easy access of Rotherham town centre and Meadowhall shopping centre. Overall the service supports approximately 55 people with respite care over the year.

This unannounced inspection took place on 13 July 2017. The home was previously inspected in July 2015 when we rated it as ‘Good’. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Treefields’ on our website at www.cqc.org.uk’

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

On the day of our visit there were four people staying at the home. The people who agreed to speak with us said they enjoyed visiting the home and were very happy with the care and support they received during their stays.

Systems were in place to protect people from the risk of harm. Staff were knowledgeable about keeping people safe and were able to explain the procedures to follow should any concerns be raised. Risk assessments had been completed to help keep people safe and encourage their independence.

There was a stable staff team who knew the people who stayed at the home very well and provided individualised care and support. People were enabled to continue with their usual routines, such as attending day centres and taking part in their hobbies and interests.

There was a robust medication system in place which ensured people received their medications in a safe and timely way from staff who had been trained to carry out this role.

The recruitment system helped the employer make safer recruitment decisions when employing new staff. A structured induction programme was undertaken, which included staff completing essential training at the beginning of their employment. An on-going training and support programme ensured staff maintained and developed their knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People received a well-balanced diet that they were involved in choosing, shopping for and helping to prepare.

People’s assessed needs were checked and updated prior to each visit to Treefields, and this information was used to update their support plans. Care files provided detailed information about the areas people needed support in and reflected their abilities and preferences, which enabled staff to provide individualised care.

The provider had a complaints policy to guide people on how to raise concerns and there was a structured system in place for recording the detail and outcome of any concerns raised. This was also available in an easy to read version that used pictures to help people understand the process.

There was a system in place to enable people to share their opinion of the service provided. We also saw an audit system had been used to check if policies had been followed and the premises were safe and well maintained.

Inspection areas

Safe

Good

Updated 23 August 2017

The service remains Good.

Effective

Good

Updated 23 August 2017

The service remains Good.

Caring

Good

Updated 23 August 2017

The service was caring.

Staff supported people in a caring, sociable and inclusive way. They interacted with people positively, while respecting their privacy, preferences and decisions.

Staff demonstrated a very good knowledge of the people they supported, whilst understanding the need to maintain their independence.

Responsive

Good

Updated 23 August 2017

The service remains Good.

Well-led

Good

Updated 23 August 2017

The service was well led

Since the last inspection a manager has been registered with the Care Quality Commission. They oversee the running of the home and are supported by a deputy manager who monitors the day to day running of the service.

Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.

There were systems in place to assess if the home was operating correctly and people were satisfied with the service provided. Action plans had been used to make sure any shortfalls were addressed and improvements made where needed.

Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.