You are here

Quarry Hill Resource Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 7 March 2018

Quarry Hill is a care home providing residential care to people with learning disabilities. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Quarry Hill provides respite [short stay] care on both a planned and short notice basis. The home is located in a residential area on the outskirts of Wath-Upon-Dearne close to shops and has good transport links. Overall the service supports approximately 49 people with respite care over the year. At the time of the inspection four people were staying at the home.

At the last inspection in August 2015 the service was rated ‘Good’ overall. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Quarry Hill Resource Centre’ on our website at www.cqc.org.uk’. At this inspection we found the service remained ‘Good’.

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. As the manager was also registered for two other council care homes they were supported by a deputy manager, who worked across two respite service organising the day to day running of each home.

People we spoke with said they enjoyed staying at the home and were very happy with the care and support they received. The relatives we spoke with also spoke very positively about the staff and the home in general.

Systems were in place to protect people from the risk of harm. Staff were knowledgeable about keeping people safe and were able to explain the procedures to follow should any concerns be raised. Risk assessments had been completed to help keep people safe and encourage their independence.

Staff knew the people who stayed at the home very well and provided individualised care and support. People were enabled to continue with their usual routines, such as attending day centres and jobs, as well as taking part in their hobbies and interests.

There was a robust medication system in place which ensured people received their medications in a safe and timely way from staff who had been trained to carry out this role.

The recruitment system helped the employer make safer recruitment decisions when employing new staff. A structured induction and training programme helped to ensure staff maintained and developed their knowledge and skills. However, information regarding the training completed by contracted staff not employed directly by the service had not been checked. The management team checked this following the inspection and have told us action was being taken to address any shortfalls.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People received a well-balanced diet that they were involved in choosing, shopping for and helping to prepare.

People’s assessed needs were checked and updated prior to each stay at the home. Information gathered was used to update their support plans and inform staff. Care files provided detailed information about the areas people needed support in and reflected their abilities and preferences, which enabled staff to provide individualised care.

The registered provider had a complaints policy to guide people on how to raise concerns and there was a structured system in place for recording the detail and outcome of any concerns raised. This was also available in an easy to read version that used pictures to help people understand the process.

There was a

Inspection areas

Safe

Good

Updated 7 March 2018

The service remains Good.

Effective

Good

Updated 7 March 2018

The service remains Good.

Caring

Good

Updated 7 March 2018

The service was caring.

People were supported in a caring, friendly and inclusive way. Staff interacted with people positively, while respecting their privacy, dignity, preferences and decisions.

Staff demonstrated a very good knowledge of the people they supported and supported people to maintain their independence.

Responsive

Good

Updated 7 March 2018

The service remains Good.

Well-led

Good

Updated 7 March 2018

The service remains Good.