Davies Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were detailed and person-centred. People's needs were assessed appropriately. The provider carried regular reviews of people’s needs and updated their care plans with their achievements. Care plans were audited by a member of the management team and a copy of the audit was kept with the care plan for reference.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. There were good links with local health and care professionals and people received reablement support from a range of clinicians and therapists. A relative told us, “The GP visits most Mondays. [Members of staff] deal with [family member’s] lack of appetite quite well. For example, when they are not eating very well, they give [family member] those high protein shakes and she does put some weight back on. The food is generally excellent.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between members of staff and community-based health and care professionals. People’s care plans and risk assessments were available for members of staff to read which ensured care was delivered in line with care plans.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People received regular reviews of their care and support to ensure their needs were being met. People’s care plans and risk assessments were person-centred and clearly identified their support needs and how care should be provided.  

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent and met both clinical expectations and the expectations of people themselves. The model of care and support in the reablement element of the service supported people to regain and maintain their independence. People were supported to manage their own personal care needs once they had been reviewed and assessed so their independence was maintained and people were then able to go home to live independently. Some people needed fortified diets and this was recorded accurately in their care plans and care notes. The kitchen had a record of people’s specialist diet needs and prepared meals in accordance with clinical guidance and nutritional goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were provided with clear documentation which explained the care they could expect from the service. People’s capacity to give consent for care and support was assessed in line with the Mental Capacity Act 2005.