Davies Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Members of staff were kind and caring. They treated people with dignity and respect. We observed positive interactions between people and members of staff. A relative told us, “[Members of staff] are so lovely. For example, after running around all day, they will sit down and paint the people’s nails. The [house-keeping staff] are lovely and they remember the names of people and their relatives who visit.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care and support was individualised and unique to them. We observed people were well-dressed and well-kempt. A relative told us, “The members of staff interact with people and I can see the way they respond if anyone needs help. They are always so kind. Even the manager will help out. For example, last Christmas morning I came in and the manager of the unit was putting some make up on my [family member].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were treated as individuals and supported to maintain their independence. During lunchtime, members of staff ate with people to support them and to encourage their independence. Some people choose to have their lunchtime meal later on and asked for their food to be reheated in microwave at a time to suit them. Members of staff told people what was on the menu and what the choices were. They asked what they would like, gave time for them to decide and showed them plated food if they were unsure.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People's needs were reviewed regularly and changes to their care and support were recorded appropriately in their care plans and daily care records.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider had an employee assistance programme in place along with access to all organisations policies and procedures which were accessible via the corporate intranet. Members of staff told us they felt valued by the line managers and they had access to supervisions and support. Some members of staff felt their voice was not always heard; however, the management team had made some progress by listening to concerns and making changes.