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Inspection Summary


Overall summary & rating

Good

Updated 22 February 2019

About the service:

Davies Court provides long term, respite and intermediate care to older people. Some people using the service were living with dementia. Davies Court can accommodate up to 60 people in four separate units. The service is located in the town of Dinnington, Rotherham. At the time of our inspection there were 45 people using the service.

People’s experience of using this service:

People received safe care and treatment. Risks associated with people’s care were identified and appropriately managed in a way which respected people’s freedoms and choices. People were safeguarded from the risk of abuse and staff knew what action to take if abuse was suspected. There were enough staff available to meet people’s needs in a calm and unrushed manner. People’s medicines were managed in a safe way. However, temperatures of the rooms where medicines were stored, were not consistently taken to ensure medicines were stored safely. We spoke with the registered manager who immediately addressed this issue.

We found the service was clean and tidy and people were protected from the risk of infection. However, one kitchenette had worn units which were unable to be kept clean. We spoke with the registered manager who immediately acted to resolve this issue.

Staff received training and support which gave them the skills to carry out their roles and responsibilities. People who used the service received a healthy, balanced diet which met their needs and took in to consideration their preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who received appropriate training and support to carry out their roles and responsibilities. Staff felt supported by the management team.

People received adequate nutrition and hydration which supported a healthy and balanced diet. People’s likes and dislikes were accommodated within menu planning. The provider ensured that people were referred to healthcare professionals as required.

During our inspection we observed staff interacting with people who used the service. We found staff were kind, caring and supported people in a respectful manner.

Care plans were person centred and reflected people’s current needs and preferences. People had access to social stimulation and activities. We saw the provider had a complaints procedure which was displayed in the home. People and relatives, we spoke with felt comfortable in raising concerns if they needed to.

The registered manager operated a governance system which included the completion of several audits. These were to ensure the service was operating within the policies and procedures set by the provider. Any concerns were acted on appropriately. People who used the service, their relatives and staff were involved in the service and felt valued.

More information is in the full report.

Rating at last inspection: Good (report published 28 September 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.

Inspection areas

Safe

Good

Updated 22 February 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 22 February 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 22 February 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 22 February 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 22 February 2019

The service remained well-led.

Details are in our Well-Led findings below.