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Inspection Summary


Overall summary & rating

Good

Updated 13 August 2019

About the service:

Lord Hardy Court provides personal care and intermediate care for up to 60 older people, including those living with dementia. The home consists of four units and is located in the Rotherham suburb of Rawmarsh. At the time of our inspection there were 38 people using the service.

People's experience of using this service:

People told us they received a good service and felt safe. Accidents and incidents were recorded, and risk assessments were in place. The registered manager understood their responsibilities about safeguarding and staff had been appropriately trained. Arrangements were in place for the safe administration of medicines although the increased frequency of medication audits would help identify minor recording errors in a more timely way.

People received planned and co-ordinated person-centred care which was appropriate and inclusive for them.

There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People were supported with good nutrition and could access appropriate healthcare services. People's wellbeing was monitored and promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in planning and reviewing their care and support.

People's needs were assessed before they started using the service. Staff treated people with dignity and respect and helped to maintain people's independence by encouraging them to care for themselves where possible.

The registered manager and staff team supported the values of promoting choice, control, independence and inclusion. People were supported to achieve their own goals and be safe.

Systems were in place to monitor the quality and safety of the service. The provider had good oversight of the service, using their monitoring processes to make sure people received a good quality and safe service.

Rating at last inspection: Good (report published 01 February 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 August 2019

The service was well led.

Details are in our well led findings below.