Grove Park

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Previous areas of improvement identified at the last inspection had been met in respect to the detail of information recorded in people’s care plans. People and their relatives told us they were involved in the planning and reviewing of their care. A relative told us, “We had a meeting recently and I do get involved as am here every day.” Care plans we looked at showed that a comprehensive assessment had taken place to ensure people’s needs could be met. The care plans were informative and clear.
People were assessed prior to moving to the service to ensure their needs could be met. The manager told us, “We assess people first to make sure we can meet their needs. We make sure staff have the right skills and that they will be a good fit for the home.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Previous areas of improvement identified at the last inspection had been met in respect to the detail of information recorded in people’s care plans. We could not get direct feedback from people in relation to delivering evidence-based care and treatment. However, we received feedback from staff and managers which demonstrated that people were supported in line with their needs, including their nutrition and hydration needs. A member of staff told us, “When we do personal care, we look at the system and that has the information we need. We follow any guidance from professionals and check with the nurses.” Staff told us people's care plans were kept up to date to include their current needs, how these were to be met and desired outcomes. Staff told us they assisted people to access the support they needed from other professionals and services. Processes were in place which showed people’s needs had been identified and continued to be reviewed and amended. Where people had specific nutritional requirements, staff were aware of these and supported people accordingly. Nationally recognised assessment tools were used. Concerns were escalated quickly and acted on. Support from specialist teams was sought when required.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

A health professional told us, “[Manager] is making a real difference. You can see the improvements in the care. The staff listen to us, and they are following the advice we give them. It’s a good home.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support.

People told us they received support to access healthcare, inside and outside of the service. One person told us, “I had chest pains recently, they jumped on that straight away and acted really quickly.” A member of staff told us, “We encourage people to be healthy, to eat well and make sure they drink enough.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Previous areas of improvement identified at the last inspection had been met in respect to staff delivering care in line with people’s assessed needs. People experienced positive outcomes and had planned goals for the future. Feedback from staff confirmed people’s care and progress were monitored. Staff were knowledgeable and supportive of people's goals and wishes. One member of staff told us, “We encourage people to meet their goals, like gaining weight, or even getting out of bed and socialising more.” Processes were in place to ensure people’s outcomes were monitored, and any changes were implemented. This was evidenced in people’s care plan reviews. Care plans were audited to ensure regular reviews took place and any actions were followed up.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Previous areas of improvement identified at the last inspection had been met in respect to the detail of information recorded in people’s care plans. People had been assessed for their capacity to consent to aspects of their care. When people were assessed as lacking capacity, best interest decisions were carried out. These were documented and showed who was involved in the decision making process and how the decision had been reached. People told us, “They [staff] always talk to me first.”

Staff knew about consent and had received appropriate training. One member of staff told us, “I’ve had training. Sometime people might struggle to choose, but then I’ll come back and try again later.”