Grove Park

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were happy with the care they received. One person told us, “Everyone is very nice to you, you can always talk to them.” A relative said, “It’s a nice home, the staff are friendly, I’m happy with all of them.”
Staff enjoyed giving care to people and it was clear from their feedback that providing good care was their aim. The manager told us, “We want people to enjoy living here, for it to be comfortable, to be their home.”
During the on-site assessment, the atmosphere at the service was friendly and welcoming. We saw and heard staff interacting with people in a meaningful way and heard lots of laughter from people, visitors, and staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us that staff knew them well and treated them as individuals. One person told us, “All the staff are spot on, it’s a fairly regular staff team.”
Staff got to know people well and how they liked their care to be delivered. One member of staff told us, “We read the care plans, but you get to know people as you’re giving them care.”
People’s care plans contained details of people choices and preferences. These were kept under review and staff were aware of them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to lead independent lives, and the support provided helped them to create the lives they wanted. A relative told us, “They encourage [my relative] get up and get involved. The activity person is great, she really motivates her to join in.” Staff gave us examples of how they promoted people’s independence, such as encouraging them to dress themselves and choose which clothes to wear.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were on hand to support people when they wanted and needed it. They responded quickly to call bells, but also to people’s requests. One person told us, “They are pretty good, I never have to wait too long for them.”

Staff were aware of people’s needs and understood when people needed assistance. One member of staff told us, “We are always ready to help out when we need to.” Feedback from people was monitored to ensure their needs were met and the manager regularly observed care and spoke with people to ensure they were happy.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff wellbeing and rewards programmes were in place. Staff told us the management fostered a positive work environment and looked out for their wellbeing. One member of staff told us, “I feel supported, the manager listens to me. I like working here.”