- Residential substance misuse service
Gloucester House
Assessment report published 6 October 2026
Contents
Ratings - Residential substance misuse services
Our view of the service
Gloucester House is an independent residential substance misuse service based in the town of Highworth, near Swindon. The service provides residential rehabilitation for substance misuse for up to 13 males.
The service support adult males up to the age of 65. The recovery model was a 12-week structured programme of group work, therapies and activities.
We reviewed 6 resident care and treatment records. We carried out a tour of the environment. We spoke to 6 staff members including the registered manager
People's experience of this service
People gave positive feedback about their experience of the service at Gloucester House. One person told us the service ‘saved my life’ and another told us that they found staff ‘very caring’. They described the group peer led therapy as the ‘best thing about the service’. The most recent survey completed by the service showed that 74% of people said they were highly satisfied with treatment received, 10% of people were satisfied, and 16% were neutral.
During the assessment, we observed that staff were very knowledgeable about people and had a calm and empathetic attitude toward them.
People who used the service told us they felt safe in the service, and they enjoyed the activities they had access to.