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Inspection Summary


Overall summary & rating

Good

Updated 22 May 2018

Lyndon House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. They are registered to provide accommodation and personal care to 32 older people some of whom may live with dementia. At the time of our inspection there were 26 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

When we last inspected the service on 09 September 2015 we found them meeting the required standards. Previously when we carried out a comprehensive inspection at Lyndon House on 09 September 2015 we found that the service was Good. At this inspection we found that they continued to maintain a good service and further improve in some areas. This inspection was carried out on 15 March 2018.

People told us they were feeling safe in the home and enjoyed a comfortable and happy life in Lyndon House. Staff were enthusiastic and knowledgeable when they talked to us about the people they supported. They told us about safeguarding processes and how they reported concerns to the registered manager or local safeguarding authorities. They demonstrated a good understanding of people`s needs likes, dislikes and preferences.

People told us staff were extremely caring, patient and respectful when they helped them with their care. People felt that they were enabled to live the life they wanted by staff who were appropriately trained and knew their needs and preferences. Relatives told us they were extremely happy with the care and support people received and they felt included in their loved one`s care by staff who were always welcoming and listened to them.

People were supported by sufficient numbers of staff who responded to people when they required assistance. Staff were knowledgeable about risk management and how to mitigate risks to keep people safe.

People were encouraged to socialise, pursue their hobbies and interests and try new things. There was a strong culture within the service of treating people with dignity and respect. People and the staff knew each other well and these relationships were valued by people who used the service.

People and their relatives where appropriate were involved in the development and the review of their care and support plans. Care plans captured people’s support needs as well as their preferences regarding the care they received. Care plans were updated every time a change occurred which influenced the way people received support. People were supported to make decisions about their care and be independent.

People were supported to have sufficient food and drinks. People had access to healthcare professionals such as their GP as and when required. People received appropriate support from staff to take their medicines safely.

The manager and the provider carried out a regular programme of audits to assess the quality of the service, and we saw that these were capable of identifying shortfalls which needed to be addressed. Where shortfalls were identified, records demonstrated that these were acted upon.

Inspection areas

Safe

Good

Updated 22 May 2018

The service remains Good.

Effective

Good

Updated 22 May 2018

The service remains Good.

Caring

Outstanding

Updated 22 May 2018

The service was extremely caring.

People received care and support from staff in a kind and personalised way which enabled them to live the life they wanted.

People were helped and supported by staff to maintain close relationships with their family and friends.

The service was inclusive of all individuals and provided personalised care which was greatly appreciated by people and their families.

People received empathetic care and their dignity and their independence was promoted.

Staff had a good understanding of people�s needs and wishes and people were involved in decisions about their care.

Responsive

Good

Updated 22 May 2018

The service remains Good.

Well-led

Good

Updated 22 May 2018

The service remains Good.