You are here

All reports

Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF

Overview

Inspection carried out on 21 October 2013

During an inspection in response to concerns

We carried out a responsive review of compliance following the receipt of some concerning information which was sent to The Care Quality Commission. The information alleged that the management of the home was poor, inappropriate decisions were made around the care of people who used the service. There were allegations of staff being bullied by management.

During our visit we observed people who used the service and they looked comfortable in their home.

We observed good staff interaction with people who used the service.

We spoke to a selection of staff who were on duty at the time of our inspection and they raised a number of concerns about the management and support of staff who worked at Lyndon house. We asked staff about individual supervision, team meetings and support arrangements. There were gaps in the supervision and support arrangements and none of the staff we spoke to could remember when they last had supervision with their manager.