Wymeswold Manor

Updated 26 February 2026

Date of assessment: 11 to 15 May 2026. This assessment was undertaken due to being a newly registered service.

Wymeswold Manor is a residential home providing accommodation and personal care for older adults and people living with dementia.The service can accommodate up to 32 adults. At the time of the assessment 28 people were living at the service.

The provider was in breach of 4 legal regulations related to safe care and treatment, safe environments, good governance, and safe and effective staffing.

The provider did not always ensure all potential risks to people were understood and managed. People’s care plans lacked guidance in relation to the potential risks associated with their diagnosed medical conditions. Their records were not always up to date, complete or contemporaneous. Medicines were not always managed safely. Guidance was not always available to support staff with the safe management of medicines.

Risks associated with the environment had not always been safely managed. Systems to ensure that staff received all training relevant to their role were not effective. The provider failed to ensure recruitment processes were operated effectively and staff were employed in line with regulatory requirements.

The provider failed to operate effective checks of care quality and safety. The provider’s governance processes did not identify the issues we found during this assessment. Quality assurance systems and processes were not effectively implemented to ensure safety and drive improvement.

Where people lacked mental capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had been completed in accordance with the Mental Capacity Act 2005.

Staff were kind, caring, and respectful in their interactions with people. They supported individuals to make informed decisions wherever possible, in line with relevant legislation and best practice. Information was shared appropriately to ensure continuity of care while maintaining confidentiality. Staff worked effectively with other health and social care professionals, promoting joined-up care.

We have asked the provider for an action plan in response to concerns found at this assessment in relation tosafe environments and safe and effective staffing.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Updated 26 February 2026

People and, where appropriate, their relatives were not always involved in decisions about their care and associated risks, which limited opportunities for shared decision-making and personalised planning.

During the assessment, we did not observe people participating in activities, and people told us there were limited opportunities for meaningful engagement. Feedback indicated the range and consistency of activities could be improved to better reflect people’s interests and promote wellbeing.

People also told us they sometimes experienced delays when requesting support. Some described staff as being very busy, which meant they had to wait before receiving assistance. This impacted on people’s day-to-day experience and their perception of responsiveness within the service. A person told us, “The staff always seem very busy. At certain times there are not enough.”

Despite these concerns, staff were observed responding to people with kindness and compassion, and relatives told us they were generally satisfied with the care provided.

People told us they felt safe living at the home. People and their relatives described staff as kind and caring. During our observations, staff were seen to respect people’s privacy and dignity while providing personal care and support. People told us they enjoyed the food provided, and that individual preferences were generally catered for. A person commented, “They [staff] try to make it as comfortable as possible for me. They treat me with respect and are friendly. I can’t say a bad word about them.”

Overall, while many people expressed satisfaction with aspects of their care, our assessment identified that elements of care did not consistently meet expected fundamental standards, particularly in relation to involvement, responsiveness and meaningful engagement.