Russettings Care Home

Updated 7 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 18 March 2021 and was announced.

Updated 7 April 2021

About the service: Russettings Care Home is a care home providing both nursing and personal care to people. The home accommodates up to 45 people with a range of needs including those living with dementia and /or long-term health conditions in a purpose-built building. The home also provides short breaks and respite service for people. At the time of the inspection, 39 people were using the service.

People’s experience of using this service

Risks to people were managed to reduce harm to them and to promote their health and safety. There were management plans in place that provided guidance to staff to reduce risks to people. People were safeguarded from the risk of abuse because staff received safeguarding training, and the registered manager complied with safeguarding procedures. Incidents and accidents were reviewed, analysed and actions taken to ensure learning from incidents and to reduce the risk of them happening again. People’s medicines were administered and managed safely. There were enough staff available to support people. Staff were trained in infection control and followed procedures to reduce risks of infection.

People’s needs were assessed in line with best practice guidance. People’s nutritional needs were met. People were supported to eat and drink enough to maintain good health. Staff were supported through induction? training and supervision to deliver their roles effectively. People had access to healthcare services they needed to maintain good health; and staff liaised effectively with other services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s consent was sought for the care and support they received.

The service complied with the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Relatives and healthcare professionals were involved in making decisions for people in their best interests where this was appropriate.

Staff were kind and compassionate to people. People were involved planning their care needs. People were treated with respect and dignity, and their independence promoted. People received care and support tailored to their individual needs and preferences. People’s end-of-life wishes were documented in their care plans. People were supported and encouraged to participate in activities they enjoyed.

People and their relatives told us the service was well run. People and their relatives knew how to raise complaints about the service. The registered manager addressed any complaints they received appropriately. The provider worked in partnership with other organisations and services to develop and improve the service. The service had effective systems to monitor the quality and safety of the service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Russettings Care Home on our website at www.cqc.org.uk.

Rating at last inspection and update:

The last rating for this service was Good (published 1 February 2017). At this inspection the service remained Good overall.

Why we inspected: This was a planned inspection based on the previous rating of the service.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.