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CM Community Care Services Limited - 30 Waterloo Road Good

Inspection Summary


Overall summary & rating

Good

Updated 24 January 2019

At our last inspection, on 14 June 2018, we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because this inspection was a focused and was carried out on 04 December2018.The inspection was prompted by concerns that had been shared with us since the last inspection in June 2018 where the service was rated as good. The concerns related to the service not investigating complaints, risks not being identified, staff not staying for the time they should at peoples homes and pressure care. No risks, concerns or significant improvement were identified during the focused inspection.

The service provides a rehabilitation service and Domiciliary care service to people living in their own home. All calls to peoples home are monitor electrically, where a call in short or missed this gives an alert to the office , who then contact the staff member to establish the cause.

Care records were personal to the individual which contained detailed risk assessments including risks associated with pressure care so staff had the information to support people safety.

Complaints were investigated in full with an outcome recorded. Complaints were responded too in writing with the outcome, giving details of any lessons learnt as a result of the complaint.

Systems were in place to monitor the quality of the service provided. This ensured the service was proactive to improvement rather then reactive.

Inspection areas

Safe

Good

Updated 24 January 2019

The service continued to be Safe.

People were protected from the risk of harm because risk management plans were in place for the risk associated with people care.

People were supported by a staff team who had the appropriate training and skills to support people safely.

People’s pressure care was managed with the support from external healthcare professionals.

Effective

Good

Updated 20 June 2018

The service remains Good.

Caring

Good

Updated 20 June 2018

The service remains Good.

Responsive

Good

Updated 20 June 2018

The service remains Good.

Well-led

Good

Updated 24 January 2019

The service continued to be Well Led.

System were in place to monitor the service provided so improvement could be made were needed.

Complaints were fully investigated and monitored to prevent reoccurrence.

The provider had an electronic monitoring system to ensure staff stayed the length of time allocated to meet people care needs.