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Alpha Care Specialists Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 30 August 2019

About the service: Alpha Care Specialists is a domiciliary care service offering personal care and support to people in their own homes. At the time of this inspection the service was providing care to adults of all ages. The service specialises in services for people from the Greek and Greek Cypriot community but offers services to people from any cultural background.

People’s experience of using this service: People had an exceptionally good experience using this service. They and their relatives told us they found the care workers to be reliable and caring and they had formed meaningful relationships with them. They felt the service they received was of a high standard.

The service had introduced some additional services which supported people after hospital stays and to prevent re-admissions to hospital. The service included collecting the person from hospital, taking them home and proving short and medium term care and practical support. They also operated some drop-in day services and support and transport for people to attend these. There was a commitment to meeting people’s holistic needs.

The service addressed risks to people’s safety. People had individual risk assessments which provided guidance to staff on how to ensure people were cared for safely. People said they felt safe with their care workers.

Staff were trained in safeguarding and had a good understanding of how to recognise abuse and how to respond to it. Staff found their training helpful and felt well supported by the registered manager and the Chief Executive.

People’s medicines were managed safely and the service supported them with their health needs.

Care workers showed a caring and person-centred attitude towards their work and enjoyed their jobs. They developed meaningful relationships with people they provided care to. People were involved in planning their care and making any changes they wished to their service.

The service was responsive to people’s holistic needs and provided extra innovative services to meet the needs of people in the local community. Staff spent quality time with people as well as providing personal care and household task support.

The registered manager had a good oversight of the service and, with support from the Chief Executive for the organisation, operated quality monitoring systems which ensured people were satisfied with their care.

The service met the characteristics of a good service in all areas. More information is in the full report.

Rating at last inspection: The rating at the last inspection was Good (report published in October 2016).

Why we inspected: This was a scheduled inspection based on previous rating.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 30 August 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 30 August 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 30 August 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 30 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 August 2019

The service was well-led.

Details are in our Well-Led findings below.