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Inspection report

Date of Inspection: 22 May 2014
Date of Publication: 19 June 2014
Inspection Report published 19 June 2014 PDF | 84.75 KB

Overview

Inspection carried out on 22 May 2014

During a routine inspection

Our inspector visited the service and assessed six essential standards of quality and safety which helped us answer our five questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service and the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

We found that people were having their care and welfare needs met by staff who provided support to them in a safe way. Care plans included assessments of need and an action plan to instruct staff on how best to care for people. We found that staff followed the instructions of the care plans.

People that used the service experienced safe practices with the handling and administering of their medication because staff followed the procedures in place and accurately recorded when medicines had been administered, stored or disposed of.

We found that the premises were safe and suitable for providing care and accommodation to older people who may have a dementia type condition.

Is the service effective?

We found that people received effective care because they had care plans in place to inform staff on how best to meet peoples' needs. Staff understood peoples' individual preferences and accessed health care support when necessary to ensure peoples' health care needs were effectively met.

Staff had been appropriately trained to care for older people and so they used their skills effectively to ensure peoples' needs were met.

Is the service caring?

People were treated kindly and with respect. We observed and heard staff being patient and understanding and we found that people were given the time they needed to do things at their own pace. Staff were caring and encouraging.

Is the service responsive?

We saw that staff responded to people whenever they requested support and offered assistance at strategic times to ensure people were comfortable and their needs were met. People were listened to regarding their complaints and action was taken to remedy any concerns relatives may have had. The service was responsive to peoples' wishes and requests.

Is the service well led?

There was a suitable quality monitoring and assurance system in place which enable the provider to identify any shortfalls in the service and to address them to improve on the quality of service provision.