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Inspection report

Date of Inspection: 27 April 2011
Date of Publication: 28 June 2011
Inspection Report published 28 June 2011 PDF | 110.55 KB

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People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Meeting this standard

We checked that people who use this service

  • Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings).
  • Benefit from equipment that is comfortable and meets their needs.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/04/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People had not been at risk of harm from unsafe or unsuitable equipment, but had not always benefited from equipment that was comfortable and met their needs. Nor had they benefited from sufficient numbers of staff with appropriate moving and handling and hoist training.

User experience

We had only spoken to one person directly in assessing this outcome. She said she had found the sling hoist uncomfortable, but realised it needed to be used.

Other evidence

In April the provider submitted a PCA document to the CQC which described how the home was compliant with the outcome and all of the elements that formed the outcome. The PCA was in the provider's own format and it stated that the home was complaint. It said there was appropriate and well maintained equipment for lifting and that staff had been trained to use it and that other equipment had only used after completing risk assessments.

We viewed some sample maintenance certificates for the lifting and bath hoists and found these to be up to date. We saw some risk assessments on moving and handling in case files.

We viewed the staff training record and found that the unregistered manager and five care staff had completed moving and handling training and the same staff except one had completed hoist training. Evidence showed there had been insufficient numbers of staff with this training. Staff in interview confirmed one had completed the training in February 2010 and the other had not completed it for over two years. See outcome 14 Supporting staff.

We discussed the use of the sling hoist for the two people we were told used and needed it for mobility and we asked that the home checked with the physiotherapist and/or occupational therapist to ensure the right size slings were available and to ensure people had a sling each for hygienic reasons.