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Archived: Kivernell Care Limited


Inspection carried out on 18 February 2014

During a routine inspection

During this inspection we spoke with the registered manager, the training manager, four care workers, four people that used the service or their relatives and a company director.

The people we spoke with said that they were satisfied with the care and assistance provided. One person told us: �The care plans when reviewed are comprehensive and up to date�.

The service had a robust comments and complaints policy that set out the route any complaint had to follow to a proper conclusion. This was monitored by the provider, risk assessed and there was a process to evaluate and feedback the results.

Staff told us they were confident that they would be able to recognise abuse or identify situations where there was a risk of abuse.

We saw that the last quality audit took place in January 2014. This meant that the provider had an effective system to regularly assess and monitor the quality of service people received.

Inspection carried out on 19 March 2013

During a routine inspection

As part of this inspection, we spoke with two people who used the service and three relatives. They told us they were happy with the care and support they received from staff. People told us that, prior to them starting with the service, staff had visited them and provided them with information about the service and asked about the support and care they needed.

We were told that the agency provides support for personal care, domestic duties, companionship, shopping and live-in roles. The agency supports both people who are privately funding and those funded by social services.

Care plans were detailed and contained practical guidance for staff. All relatives we spoke with said that staff understood their relative's needs and knew how to care for them.

All of the people we spoke with told us they felt their views were listened to and they were confident to make a complaint if they needed to. One person said, "they are doing their best."

Inspection carried out on 16, 20 December 2010

During a routine inspection

During our visit we spoke to seven people who use the service, two of their relatives and a district nurse. People who use the service told us they were respected and involved in the care given to them. They told us that staff were polite, kind and gentle to their needs. When people have complained about the service received, they felt that they were heard and action was taken to rectify the situation. People also told us that they felt able to talk to staff if they had any worries or concerns.