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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

During this inspection we spoke with the registered manager, the training manager and four care workers who were able to describe the different types of abuse and what abuse was. Staff told us that during induction training, safeguarding was a subject that was extremely important. They were confident that they would be able to recognise abuse or identify situations where there was a risk of abuse. The service had robust safeguarding policies in line with the current Hampshire and Isle of Wight Adult Services Policy.

We looked at staff training records and saw that staff had received appropriate training in safeguarding vulnerable adults. Staff were able explain the procedures that they would follow if they suspected that any type of abuse was occurring. Staff were aware of their responsibilities in reporting safeguarding concerns and who to contact, outside the service, for help and advice on any safeguarding matter. We saw evidence that safeguarding had been discussed in staff meetings.

People who used the service were protected from risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We spoke with a person who used the service and three relatives of people who used the service. Although not all of the people had an in depth knowledge of safeguarding, they were happy that if they suspected incidents of abuse were taking place, they would be confident to tell the people that supported them or the management at Kivernell Care Ltd.

We saw documentation that had been made available to staff and people that used the service. Staff we spoke with told us that they were confident they would be taken seriously, if they had to raise a safeguarding concern with the management, that their report would be looked into fully and fairly and that help and support would be offered.