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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF

Overview

Inspection carried out on 18 February 2014

During a routine inspection

During this inspection we spoke with the registered manager, the training manager, four care workers, four people that used the service or their relatives and a company director.

The people we spoke with said that they were satisfied with the care and assistance provided. One person told us: �The care plans when reviewed are comprehensive and up to date�.

The service had a robust comments and complaints policy that set out the route any complaint had to follow to a proper conclusion. This was monitored by the provider, risk assessed and there was a process to evaluate and feedback the results.

Staff told us they were confident that they would be able to recognise abuse or identify situations where there was a risk of abuse.

We saw that the last quality audit took place in January 2014. This meant that the provider had an effective system to regularly assess and monitor the quality of service people received.