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Archived: Kivernell Care Limited

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Inspection report

Date of Inspection: 16, 20 December 2010
Date of Publication: 26 October 2011
Inspection Report published 26 October 2011 PDF

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Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

Our judgement

The service is committed to seeking consent from individuals when the care to be provided is first agreed. Staff then take steps to seek consent when they are visiting individuals on a day to day basis. On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

People told us they are consulted about their care. Examples of how consent was obtained were also shared with us. Individuals were informed before hand what was going to be done and were asked whether they were happy with this. We also spoke to a relative who gave examples of how the care worker respected the views of their relatives while obtaining consent to the care. She said “my mother felt respected.”

Other evidence

The provider informed us that all decisions taken by the service to involve relatives were agreed before hand with the user of the service. The provider also told us that no care would be given without consent. We spoke to four staff and all were aware of the process of obtaining consent. Four examples of completed service users records were reviewed and all included statements on the verbal consent for the care obtained by the carer.