13 October 2011
During a routine inspection
They had meetings to discuss their care and how they wanted people to help them. Other people can join in their meetings when they ask for this.
Both people had a key worker who helped them achieve the things they wanted to do. They had organised activities they enjoyed doing such as voluntary work, going with their friends to evening clubs and had friends round for meals. They kept in touch with their families and friends. They planned holidays and visits to places of interest. People told us they had been on holiday this year with their friends from the other houses. They enjoyed it and staff went with them.
People told us they had the help from other people such as their GP and from social and health care professionals. They considered staff were helpful, friendly and nice. Staff helped them keep safe. They talked about the choices they made and discussed any possible difficulties they may have.
People knew how to keep safe and what to do if they have any problems. They are shown how to protect themselves from abuse, neglect and self harm. They also had their own policies and procedures, information about their rights and their own house rules they agreed on.
When they need new staff in the scheme they can help the manager choose the people they want. They can interview people and take part in giving new staff induction training. Those who give the training talk about being treated properly and discuss topics such as being given dignity, respect and being allowed to be themselves.
People told us they were involved in any decision about how the service is run. They could attend staff and management meetings. Everyone in the scheme can take a turn to join in and put forward ideas and views of how the home should be run. They took part in discussions when any improvements or changes they wanted or needed. People told us the manager and staff listened to them.