12 October 2011
During a routine inspection
They had meetings to discuss their care and how they wanted people to help them. Other people can join in their meetings when they ask for this. If people have difficulty saying what they want, staff will use other methods to make sure people are properly represented and get the service and support they need and want.
Each person had a key worker who helped them achieve the things they wanted to do. They had organised activities they enjoyed doing such as voluntary work, gardening and going with their friends to evening clubs. They kept in touch with their families and friends. They planned holidays and visits to places of interest. People told us they had been on holiday this year in Scarborough and the Lake District. They enjoyed it and staff went with them.
People told us they had the help from other people such as their GP and from social and health care professionals. They considered staff were helpful, friendly and nice. Staff helped them keep safe. They talked about the choices they made and discussed any possible difficulties they may have.
People knew how to keep safe and what to do if they have any problems. They are shown how to protect themselves from abuse, neglect and self harm. They also had their own policies and procedures, information about their rights and their own house rules they agreed on.
When they need new staff they help the manager choose the people they want. They interview people and give the new staff induction training. They said they talk about being treated properly and discuss topics such as been given dignity, respect and being allowed to be themselves.
People told us they were involved in any decision about how the service is run. They attended staff and management meetings. They could all take a turn to join in and put forward ideas and views of how the home should be run. They took part in discussions when any improvements or changes they wanted or needed. People told us the manager and staff listened to them.