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West Devon & District Care & Support Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 31 October 2017

West Devon and District Care and Support Limited is a domiciliary care agency which operates in rural West Devon. It provides personal care to people in their own homes. At the time of the inspection, 30 people were receiving a personal care service.

At the last inspection, the service was rated Good overall. At this inspection, we found the service remained Good overall.

Why the service is rated good:

People confirmed that they felt safe with care staff. One person said, “I feel completely safe with them.” Staff understood how to safeguard people from abuse. Risk assessments were carried out to enable people to retain their independence and receive care with minimal risk to themselves or others. The service had safe recruitment practices which helped protect people from unsuitable staff. People were supported to receive their medicines safely and as prescribed.

People continued to receive effective care and support from staff. A comprehensive training programme ensured staff had the knowledge and skills to enable them to support people effectively. People confirmed they were always asked for consent before receiving care. Staff were aware of the Mental Capacity Act 2005 and worked within its legal framework.

People continued to praise the agency for providing a very caring service. One person said, “They’re always nice and willing and always treat me with respect. I’d give them 20 out of 20.”

People and their families confirmed that the service remained outstanding in their responsiveness to individual needs. The agency worked closely with other services to ensure that people’s needs and preferences were always met. Health and social care professionals confirmed how flexible the agency was. One professional said, “They always try and accommodate what the client wants… I find them incredibly helpful.” There had been one minor complaint since the previous inspection.

The service remained well led. A committed management team worked alongside care staff, leading by example and setting a high standard. They were well respected by staff. The quality of the service was under regular review using a range of effective monitoring systems.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 31 October 2017

The service remains Good

Effective

Good

Updated 31 October 2017

The service remains Good

Caring

Good

Updated 31 October 2017

The service remains Good

Responsive

Good

Updated 31 October 2017

The service remains Good

Well-led

Good

Updated 31 October 2017

The service remains Good