West Devon & District Care & Support Limited

Updated 25 March 2026

Date of assessment: 26 March to 22 April 2026.

West Devon and District Care and Support Limited is a domiciliary care agency. It provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. Where they do, we also consider any wider social care provided. At the time of our assessment, 42 people were receiving a personal care service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.

The service received praise from people using it, their relatives, staff, and a stakeholder. Day to day care was managed effectively, and both the registered manager and staff demonstrated open, inclusive values which helped build trust with those receiving support.

Robust policies and procedures ensured safe medicines management, safe care in people’s homes and appropriate responses to concerns. The provider had effective systems to monitor performance and identify emerging trends.

Care was delivered safely, supported by a proactive safety culture, thorough assessments, and evidence-based practice. Staff worked collaboratively with external professionals to ensure coordinated and responsive care planning.

Safeguarding, infection control, and risk management processes were well understood and consistently applied. Staff received regular supervision, training and support, and consent was always sought in line with the Mental Capacity Act.

Updated 25 March 2026

People said they felt safe with staff and were happy with the support provided by them. People commented, “I always feel safe enough from risks and the carers are very careful and patient with me”; “I’m very safe from risks with the carers”; “I have more or less the same two carers that I am very familiar with. I like the continuity. The punctuality is very good”.

Relatives commented, “My relative is absolutely safe and feels protected from any risks with the carers”, “Reliability and punctuality are spot on. If they are ever late, we always get a phone call without fail”; “They are right on the ball. They stay for the right allotted time and cover every duty on the list before they leave” and “They are always obliging to do extra when required.”

People received kind, compassionate and person-centred care from staff who knew them well and treated them with dignity and respect. Care plans were personalised, reflecting each person’s preferences, background and needs, and staff supported individuals to maintain independence, make choices, and stay connected to their communities. Comments included, “My overall view is I’m very happy with the care” and “These people [staff] have a friendly, caring nature. My relative is respected and treat with dignity.”

Relatives described staff as attentive and caring, and they felt well informed about any changes. People and their families were confident they could raise concerns, and clear processes were in place. They said, “You always get someone at the end of the phone anytime you need them. I would highly recommend West Devon District Care Support; in fact, I already have done recently, based on the 2 years of using them” and “Our relationship with management is very good. You can always guarantee them to work in your best interest and are very helpful.”

Relatives were happy with the way their loved ones were supported and told us staff had the right skills and training. Comments included, “I have confidence in the carers being well trained and knowing what they are doing”, “They sometimes deploy shadowing to bring all the carers up to standard” and “There were a few occasions when my relative was unsteady on her feet and the carers responded well to this and took appropriate action.”

People confirmed their needs were met by staff in partnership with relevant health and social care professionals. “There have been a couple of times when my relative fell, and we needed outside medical support and the carers stayed with her until the ambulance came.”

Staff promoted people’s health and wellbeing, responded promptly to their needs, and helped to reduce distress. People were treated fairly and without discrimination, and staff were confident in upholding people’s rights, including seeking consent appropriately.