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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services. We talked with commissioners of services.

Our judgement

People were supported by a trained and competent staff team.

Reasons for our judgement

We looked at staff training records and spoke with some staff members on duty. We found all members of staff had achieved or were working towards relevant care qualifications. We also saw they had access to personal development training. This confirmed the people in their care were being supported by a trained and competent staff team.

The staff told us they had access to a structured training and development programme. This included mandatory training consisting of moving and handling, food hygiene, dementia care, safeguarding people and fire safety. They told us they were happy with the training provided and this helped with their personal development.

The staff members we spoke with told us they were well supported by management. They told us they were happy with the support structure in place. This included performance appraisals with their manager as well as team meetings.