You are here

Archived: The Yachtsman Rest Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 29 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We looked at the staffing levels on the inspection and looked at recent rotas. In addition to the manager, there was a senior member of staff plus three care staff supporting people during the week and a senior member of staff plus four care staff at weekend. There was a senior member of staff plus two or three care staff at night. There was also an activity coordinator who worked in the home for part of the day organising and leading activities. A cook and housekeeping and laundry staff prepared meals and kept the home clean.

Staff spoken with told us that they felt that there were enough staff to provide good care safely and without rushing people. Most staff were part way through or had completed national qualifications in care to assist them in carrying out their work to a good standard. These staffing levels and staff skills made sure people were well supported

We talked with people living in the home, observed care and talked with staff. People said they were supported well and staff were caring and kind. One person said, “The staff are absolutely marvellous.” Another person said, “The staff are all good and some are excellent.” People said they felt staff came to assist them quickly when they asked for assistance. One person said, “I never have to wait long if I need any help.”

Staff told us they were well supported by the owners and the manager who were all approachable and helpful. One member of staff said, “They are brilliant, nothing is too much trouble.”

We observed care during the inspection. Staff responded quickly and sensitively to any requests for assistance and interacted well with people. There were satisfactory numbers of staff throughout the inspection to support people in the way they needed.