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Archived: The Yachtsman Rest Home

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All reports

Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF


Inspection carried out on 29 November 2012

During a routine inspection

We observed how staff supported people living in The Yachtsman Rest Home. They were treated in a respectful and dignified manner. People told us that the staff were caring and supported them well. One person said, "Staff help me just as I want them to". Another person said they did not need much support but only had to ask if they needed help.

Staff encouraged people to join in activities indoors and in the local community. One person told us about a theatre trip planned for the day after the inspection. Another person showed us the Christmas newsletter which detailed the activities and trips out over the festive period.

People living in the home said they felt that they were safe at The Yachtsman. They said staff were approachable and kind and they could talk to them.

Care plans were in place and were informative and person centred. People living in the home and their relatives had been involved in collecting this information. This gave all involved clear and detailed information on how to support people effectively.

The staffing levels and staff skills made sure people were well supported. People told us that staff assisted them quickly when they needed support. One person said, �I never have to wait long if I need any help.�