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Archived: The Yachtsman Rest Home

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All reports

Inspection report

Date of Inspection: 15 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People living in the home are involved in deciding their care needs and are treated in a respectful and dignified way.

User experience

People living in the home who spoke to us said that staff respected their privacy and that they were treated with respect. One person said, “The staff are excellent. They really look after us well.”

People living in the home said they are able to choose when to get up, and go to bed and what they want to do during the day. One person told us “Tea is served between 4 – 5.30 and I am able to go and help myself to what I want when I want which I like”.

One person told us that they were involved in deciding their care. They said that they talk to the staff, “We have talked about how I want to get ready in a morning and what I want to eat and they wrote it down.”

Other evidence

We looked at some care records. At our last review there was no evidence that people living in the home were involved in planning their care. On this review records showed that people living in the home and where appropriate their relatives were involved in developing and updating care plans.

People spoken to said they talked to staff about their care. One care plan recorded that the person was unable to sign their name but that they had involvement in the care plan. In another care plan a relative of the person had signed the care plan showing her involvement. Her involvement was also clearly seen within the body of the care plan itself.

Meetings are held for people living in the home but some people do not want to or are unable to be involved in these. We discussed ways of getting their views with the manager who said she would try these. Senior staff spend time each day talking to people living in the home to check they are satisfied with their care.

The dignity of individuals was preserved. Members of staff were seen knocking on bathroom doors before assisting service uses to the toilet.