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Archived: The Yachtsman Rest Home

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Inspection report

Date of Inspection: 7 March 2011
Date of Publication: 18 May 2011
Inspection Report published 18 May 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Not met this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use this service have their privacy respected but they or where appropriate their relatives are not involved in planning their care.

User experience

People living in the home said that staff carry out personal care with dignity and respect at all times. One person said, “Staff are polite and friendly and knock on my door before coming in.” The people we spoke to during our visit told us they were happy with the care and support they were receiving.

The relatives of one person living in the home told us they looked around The Yachtsman as well as some other homes before choosing The Yachtsman. They told us they had been given information about the home from staff when they looked around. A relative said the staff talked to them and their relative about what care they would need. People spoken to who were living in the home said they liked it at The Yachtsman.

Relatives spoken to were involved in the care and support of their family member and visited the home frequently.

Other evidence

During our visit we observed examples of good practice with people who required support with personal care. Staff treated people with respect and dignity. They told us that they encouraged people living in the home to be involved in their care, with help as needed.

Staff carry out an assessment of needs, so staff they know how best to meet their care needs but do not always involve relatives where appropriate. There was no evidence to show that people living in the home or where appropriate their relatives were involved in care planning. People need to be involved in planning their care and support needs wherever possible and there should be information showing what involvement they have in this. One relative while praising of the home was unaware that their relative had a care plan. Where appropriate it would be beneficial for some relatives of people living in the home to be involved in care planning. Relatives can provide background information to assist in developing a life history of the person. The staff members we spoke to told us they had access to the care plans and wrote daily records but only senior staff updated care plans.

The manager and staff spoken to said that they encourage people living in the home to make decisions about their lives. Where a service user does not have capacity to make a particular decision, staff involve relevant professionals using best Interests meetings to decide on capacity regarding the issue. The manager said they had recently been looking at an issue involving one person’s capacity.

During the visit we saw staff supporting people to choose what they wanted to do and the food they wanted to eat. We observed that although some people were unable to answer detailed questions due to their dementia, they were involved in daily routines with staff chatting to them as they carried out tasks