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The Cottage Residential Home Requires improvement

We are carrying out a review of quality at The Cottage Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 15 October 2020

About the service

The Cottage Residential Home is registered to provide nursing and personal care for up to 40 older people and for people living with Dementia. The service is also registered as a domiciliary care agency, providing personal care for people living in the community. At the time of inspection there was 32 people living in the service and two being supported in the community by the domiciliary care agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

There were enough staff deployed in the service to meet people’s needs. Staff received on- going training to enhance their knowledge. Safe recruitment practices were consistently followed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 26 February 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection, we inspected but did not rate the service. Should this say ‘at this inspection’

Why we inspected

We undertook this targeted inspection to follow up on a specific concern we had about the service, which was staffing levels. A decision was made for us to inspect and examine those risks.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 15 October 2020

Inspected but not rated.

Effective

Good

Updated 15 October 2020

Caring

Requires improvement

Updated 15 October 2020

Responsive

Requires improvement

Updated 15 October 2020

Well-led

Requires improvement

Updated 15 October 2020