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Archived: Woodlands Christian Nursing Home

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Reports


Inspection carried out on 17 August 2011

During an inspection to make sure that the improvements required had been made

We spoke with three people living in the home and four relatives of people living there. The people living in the home said they were well looked after and that the home met their needs. One person said “They are very kind” and another said “It’s the most wonderful place that anyone who needs care could be”. Overall, the visitors spoken with were happy with the care their relatives were receiving. Some of the relatives we spoke with said that they had seen improvements since the new manager had been appointed, such as better continuity of staff.

The people we spoke with said they were happy with the meals provided. They said that they were offered a choice for every meal and could also ask for and get something else if they didn’t want what was offered. One person said “the food is good” and another said “it’s beautiful”.

People were happy with the standard of cleanliness and told us that they were able to personalise their rooms with their own small items of furniture, pictures and ornaments, which made them feel more at home.

We spoke with a tissue viability nurse specialist who said that the home was taking action to protect people’s skin integrity and contacting her for advice as necessary.

Inspection carried out on 18 March 2011

During a routine inspection

Most people were satisfied with the level of care provided at Woodlands. They said they were consulted about their care and that they knew how to complain if not satisfied. They were happy with the meal provision and said they felt safe.

One person was not happy with the standard of care provided to people with dementia and two people were not happy with the condition of the furnishings in the dementia care units.