19, 31 January 2011
During a routine inspection
The ASR involved in obtaining surveys from people who use the service. They told us people always get the medical care they need and they are able to make decisions about their treatment.
The report told us people always receive the care and support they need, and staff are usually available when they need them. People said staff always listen to what they have to say and staff always treat them with respect and always maintain their dignity and privacy.
People said they always enjoy their meals and can take part in activities, although some said they would like more activities.
The ASR surveys told us that people who use the service were familiar with how to make a complaint and were confident their concerns would appropriately investigated.