Great Care Support Limited

Great Care and Support is a domiciliary care agency providing support for people in their own homes. service was supporting around 14 people at the time of the inspection.

People’s experience of using this service and what we found

People spoke positively about their experience of receiving care from this provider. One person’s relative said: “We’re really happy with everything so far.” Another said: “No complaints at all, all praise.”

The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement.

Staff told us the registered manager was accessible and supportive and said they could contact them whenever they needed guidance or assistance.

Medicines were managed safely. The management team undertook regular audits to ensure people were receiving their medicines appropriately, and detailed records were maintained.

The provider took steps to involve people in their care, and people’s relatives confirmed this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.