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Archived: Dr Frances Prenna Jones LLP

The provider of this service changed - see new profile

Reports


Inspection carried out on 24 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 24 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider Dr Frances Prenna Jones Limited Liability Partnership has one location registered as Dr Frances Prenna Jones LLP located in Mayfair in London. It is a private aesthetic cosmetic clinic providing mainly anti-ageing treatments to adults. such as skin peels and Botox which are not required to be regulated by the Care Quality Commission (CQC).

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines. Our inspection focused solely on the procedures of mole removal, skin tags and prescribing. However, the most recent skin tag procedure taken place at the clinic was in November 2016 and they issue approximately one prescription a week.

The doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Twenty-one patients provided feedback about the service. Most of the comments we received were positive about the service, for example describing the doctor as caring and professional.

Our key findings were:

  • The provider had some systems in place to protect people from avoidable harm and abuse.

  • The provider had systems in place to record, analyse or share learning from significant events.

  • The service did not have appropriate arrangements in place to respond to medical emergencies.

  • There were arrangements in place for the management of medicines.

  • There was a vision to provide a personalised, quality service.

  • The patient feedback we received in the course of the inspection indicated that patients were mostly satisfied with the service they received.

  • Information about how to complain was available. The provider had not received any complaints about the service in the last year.

The areas where the provider should make improvements are:

  • Review systems and processes for quality improvement cycles such as completed clinical audits.

Inspection carried out on 9 January 2014

During a routine inspection

We were able to speak with one person who used the service during our inspection. They were very positive about their experience, telling us they were "in good hands" and that Dr Prenna Jones was a good listener. We also looked at 10 feedback questionnaires that had been completed in December 2013. These indicated that people were satisfied with the service they had received. They felt their condition and treatment had been explained well. All respondents had confidence in their practitioner.

Written consent was obtained before any treatment was carried out and people were given sufficient information on the risks and limitations of the proposed treatment. If people were not satisfied with the service, there was a complaints policy and procedure in place. People were aware of how to make a complaint.

People were cared for in a clean, hygienic environment by staff who had been appropriately recruited and had undergone the necessary pre-employment checks. People received care that ensured their safety and welfare. They were initially assessed by Dr Prenna Jones who was responsible for drawing up their treatment plan and monitoring their progress. A detailed medical history was taken and where treatment was inappropriate or not provided by the clinic, people were referred to an alternative specialist. There were systems in place to protect people from the risk of infection and there were suitable arrangements to deal with emergencies.

Inspection carried out on 7 September 2011

During a routine inspection

We were unable to speak to people who use services on this occasion however information leaflets and patients guide are available and being giving to people to enable them make an informed decision about their care and treatment.

Reports under our old system of regulation (including those from before CQC was created)