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Calderdale Home Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 19 March 2019

About the service:

¿ Calderdale Care Home Limited is a domiciliary care service which provides personal care to adults with a range of support needs, including dementia and physical disability, in their own homes.

¿ The Care Quality commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided.

¿ Calderdale Care Home was providing personal care to 77 people at the time of the inspection.

¿ People’s experience of using this service: People supported told us they felt safe with the staff that supported them. Staff had undertaken safeguarding training. Staff understood their role and responsibility to keep people safe from harm.

Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People supported spoke fondly and with regard of the staff that provided support and the office team including the registered manager. People told us staff treated them with dignity and respect and were kind and caring to them.

¿ People received personalised support from staff who knew them well. Staff had built positive relationships with the people they cared for and supported. Staff supported people to retain their independence and to remain involved in planning and reviewing their care. This helped to ensure care was provided in accordance with people’s preferences.

¿ Staff worked closely with a range of community healthcare professionals to promote good outcomes for people. People, their relatives and staff could approach the management team if they had any concerns.

¿ The provider had a complaints procedure in place which explained how people could raise concerns. The service had acted appropriately on any concerns and complaints.

¿ The registered manager operated a more robust governance system which included the completion of several audits. These were to ensure the service was operating within the policies and procedures set by the provider.

¿ Rating at last inspection: At the last inspection the service was rated good overall (last report published July 2016).

¿ Why we inspected: This was a planned inspection based on the rating awarded at the last inspection.

¿ Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 March 2019

The service was well-led

Details are in our Well-Led findings below.