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Tranquillity Care Solutions UK Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 31 July 2018

Tranquillity care solutions is a small domiciliary care agency. Care and support is provided to people in their own homes. On the day of our inspection, 11 people were using the service.

When we last visited the service, it was rated requires improvement in safe and well-led. At this inspection we found the service had made the necessary improvements and therefore it was rated overall as good.

There was a manager in place who is in the process of becoming registered by the commission. They are supported in the daily running of the service by the two directors.

People were protected from the risk of harm and abuse. Staff had knowledge of safeguarding and were aware of their responsibilities to report any concerns. The manager knew of their responsibilities regarding the Mental Capacity Act 2005.

Risks were assessed and suitable control measures put in place, which still enabled people to maintain as much independence as possible. There were sufficient numbers of staff to make sure that people's needs were met and recruitment practices ensured that staff were of good character and suitable for their roles. People were supported to take their medicines safely, if required. Systems were in place to record when medicines were given and were regularly checked to make sure there were no errors.

Staff received an induction and on-going training to make sure they had the right skills and knowledge to provide people with care in their own homes. Staff were well supported and had opportunities to discuss any concerns and training needs they might have.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were positive relationships between people and members of staff. Staff treated people with kindness and took the time to get to know them and their interests whilst providing their care. The service had involved people in producing their care plans to ensure that care was provided in the way they wanted it to be. In addition, people and their family members were provided with information about the service and what they could expect from them.

The care plans we looked at were detailed. Staff could describe how individual people preferred their care and support delivered and the importance of treating people with respect in their own homes.

The service worked in partnership with community professionals and the local authorities to meet people's needs.

The provider had a system to regularly assess and monitor the quality of service that people received and identified and acted on areas for improvement.

We have made a recommendations about the providers annual assurance process.

Inspection areas

Safe

Good

Updated 31 July 2018

The service was safe.

Staff understood how to protect people from harm and abuse.

There were enough staff to support people in a safe way.

Staff were recruited appropriately within the required legislation.

Staff supported people to take their medicines safely and as prescribed.

Effective

Good

Updated 31 July 2018

The service remains good

Caring

Good

Updated 31 July 2018

The service remains good.

Responsive

Good

Updated 31 July 2018

The service remains good.

Well-led

Good

Updated 31 July 2018

The service was well-led.

There was an open culture at the service.

The management team were approachable and a visible presence in the service.

Staff were valued and received the necessary support and guidance to provide a person centred and flexible service.

The service had an effective quality assurance system. The quality of the service provided was monitored regularly and people were asked for their views.