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Inspection Summary


Overall summary & rating

Good

Updated 15 May 2019

About the service

Riccall Carers Limited is a domiciliary care agency. This service provides care and support to people either living with their family, in care or independently. They can provide companionship and assistance with household tasks, everyday activities, hobbies, outdoor pursuits and personal care. There were 250 people being supported at the time of our inspection.

Not everyone using Riccall Carers Limited receives a regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service

People were very positive about the support provided to them. Without exception, people said they felt safe and staff were respectful.

People received their medicines safely and their health was well managed. Staff had developed links with healthcare professionals which promoted people’s wellbeing.

Some people felt that the time of visits could improve and did not like the fact that their care was provided by different staff. However, people also said they received good care from friendly staff who went out of their way to assist them. Relatives said the service was reliable and efficient. They had good communication with the office and were given information about which staff would be making their visits each week.

Staff had received appropriate induction, training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The registered manager and training manager worked with the staff team and led by example to ensure people received a good service. People, relatives and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: At the last inspection the service was rated as good (published 9 November 2016).

Why we inspected

This was a planned inspection based on the previous rating. The service remains good.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received then we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 15 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 15 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 15 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 15 May 2019

The service was well-led.

Details are in our Well-Led findings below.