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Inspection Summary


Overall summary & rating

Good

Updated 5 December 2019

About the service

Woodhorn Park is a residential care home providing personal care to 58 people aged 65 and over at the time of the inspection. The service can support up to 61 people.

The home is a purpose-built facility with care supported over two floors. The upper floor of the home is designated as the ‘Memory Lane’ unit, providing help and assistance to people living with dementia or other mental health conditions.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff. The provider had dealt with any safeguarding concerns appropriately. People were protected from harm as risks had been assessed and plans put in place to mitigate these. There were enough staff to delivery care appropriately and medicines were managed safely and effectively. The home was maintained in a clean and tidy manner.

People told us their care needs had been assessed and support provided met these needs. Staff were supported to maintain good levels of knowledge and training. People said they enjoyed the food at the home and their dietary requirements were well catered for. There was good access to a range of health and social care services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The environment of the home had been designed and adapted to meet people’s needs, including particular environmental adaptions for people living with memory loss.

People told us they were exceptionally well supported, and that staff worked hard to deliver care that was highly individual. Professionals praised the service highly and told us the care was of an excellent quality. A significant number of people and relatives described the care as outstanding. People were actively involved in care decisions and reviews. Staff understood about protecting people’s privacy and dignity and helping to maintain people’s independence.

Care records were well maintained and clearly identified people’s preferences and likes and dislikes. Thought had been given to people’s communication and alternative methods of displaying information. There was access to a wide range of activities and people were well supported to maintain relationships. The provider had responded appropriately to complaints. People received kind and compassionate end of life care.

People, professionals and staff all praised the registered manager highly and said she had made significant improvements at the home. A range of quality audits and checks were in place to ensure care was delivered to an appropriate level. People and staff told us they were able to input into decisions about the running of the home. The service worked in partnership with a number of other services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodhorn Park on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 5 December 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 December 2019

The service was well-led.

Details are in our well-led findings below.