Windermere House Independent Hospital

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Leaders and the culture they created promoted high-quality, person-centred care. There were strong links between partners such as social services and specialist professionals. Leaders had the skills, knowledge, and experience to perform their roles to a high standard. They had a good understanding and oversight of the service, the needs of patients, families and staff.. Staff told us they were approachable, supportive, and always visible. Governance systems within the service were effective in identifying areas for improvement and actions were taken to address them.