Windermere House Independent Hospital

This this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. 

Staff ensured patients were safe and protected from avoidable harm. The ward provided a therapeutic and safe environment for older people which met the needs of the service group. Staff involved patients where possible and their relatives in developing and reviewing their risk assessments and risk management plans.

There were enough skilled and trained staff to meet patients’ needs and keep people safe. Staff knew how and when to report incidents and leaders shared learning with the staff team and patients in both team meetings and community patient meetings. Staff knew what their responsibilities were under duty of candour. Staff ensured that there were safe and effective systems in place in relation to medication management.

There was low use of restraint and no episodes of rapid tranquilisation and staff only utilised restraint as a last resort in line with national guidance.