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Inspection Summary


Overall summary & rating

Good

Updated 4 September 2019

About the service

Wimbledon Beaumont is a care home providing personal and nursing care for 40 older people, at the time of the inspection. The service can support up to 49 people. The provider is Barchester Healthcare Homes Limited and the service is situated in the Wimbledon area of south west London.

People’s experience of using this service and what we found

People enjoyed living at Wimbledon Beaumont and staff working there. They thought the home was a safe place to live and work in. Risks to people were assessed, enabling them to live safely, whilst enjoying their lives, and taking acceptable risks. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were suitable numbers of appropriately recruited staff. Medicines were safely administered.

Well-trained and supervised staff spoke to people in a clear way, that they could understand. People were encouraged, by staff, to discuss their health needs and had access to community-based health care professionals. Staff protected people from nutrition and hydration risks and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to meet people’s needs. Transition between services was based on people’s needs and best interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had a warm, welcoming and friendly atmosphere with staff providing care and support in a way people enjoyed. People did not experience discrimination and had their equality and diversity needs met. The staff we met were caring and compassionate. Positive interactions took place between people, staff and each-other during our visit. Staff observed people’s privacy, dignity and confidentiality and encouraged and supported them to be independent. People had access to advocates.

People had their needs assessed and reviewed and received person centred care. They had choices, pursued their interests and hobbies and did not suffer social isolation. People were provided with information, to make decisions and end of life wishes were identified. Complaints were investigated and recorded.

The home had an open, positive and honest culture with transparent management and leadership. There was a clear organisational vision and values. Service quality was frequently reviewed, and areas of responsibility and accountability established. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection and update

The last rating for this service was requires improvement (published 29 September 2018) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 September 2019

The service was well-led.

Details are in our well-Led findings below.