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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 15 February 2013
Inspection Report published 15 February 2013 PDF | 78.79 KB

Overview

Inspection carried out on 8 February 2013

During a routine inspection

People we spoke with told us the manager was approachable and gave us positive comments about them. The manager was knowledgeable about how to deal with any complaints.

Two people we spoke with told us they felt safe in the home. They told us if they did not feel safe, they could talk to care workers, the managers or one of their relatives.

People's needs were assessed and care was planned in line with their individual needs. Staff we spoke with were knowledgeable about the people who use the service and how they were supported and cared for.

We spoke with two people who use the service and two relatives of people living in the care home. One relative told us, "It's a wonderful home. I wouldn't want X anywhere else". People told us they were able to make choices regarding many aspects of their care.