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Inspection Summary


Overall summary & rating

Good

Updated 16 April 2020

About the service

Vecta House is a residential care home that was providing personal and nursing care to 54 people at the time of the inspection. Vecta House provides a service for people living with dementia who also require nursing care. The service can support up to 54 people.

The home was purpose built as a nursing home and provides all single ensuite bedrooms on the ground floor. The home is divided into three separate units each having a range of suitable communal facilities including dining rooms, lounges and bathrooms. Safe accessible gardens and courtyards provide access to outside areas and fresh air.

People’s experience of using this service and what we found

People and their relatives all gave us positive feedback about the home and told us that staff were kind and caring. We observed positive communication between staff, people and their relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person. Care and support provided to people was regularly reviewed to make sure it continued to meet their needs.

Individual and environmental risks were managed appropriately. People had access to any necessary equipment where needed, which helped ensure people were safe from harm. The environment was well maintained, warm and homely.

There were appropriate policies and systems in place to protect people from the risk of abuse and the management team and staff understood their responsibilities and actions they should take.

People were supported to take their medicines safely and as prescribed. They were able to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. There were enough staff to support people’s needs. Staff had received training and support to enable them to carry out their role safely. They received supervision to help develop their skills and support them in their role.

Staff showed an understanding of equality and diversity. People were treated with dignity, and their privacy was respected. Activities had been developed in line with people's wishes to promote health and well-being.

The management team (regional director, registered manager and deputy manager) carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People and their relatives said the registered manager was approachable and supportive. Staff were positive about the registered manager and told us she was supportive and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was requires improvement (published 16 March 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 April 2020

The service was well-led.

Details are in our well-Led findings below.