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Inspection Summary


Overall summary & rating

Good

Updated 13 July 2017

Field House is a service that supports older people. It provides accommodation with personal care for up to 20 people. There were 18 people living at the home on the day of our inspection.

Rating at last inspection

At the last inspection, in April 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People continued to receive care which protected them from avoidable harm and abuse. Staff supported people's needs in a safe way, monitored risks to their safety and were available when people needed support. People's medicines were managed and stored in a safe way, and they had their medicines when they needed them. Some people managed their own medicines with safe support form staff.

Staff were supported through training and meetings where their views were listened to. Staff were encouraged to develop their skills so that they could develop their professionalism and take additional responsibilities in the home. Some of the staff had worked there for several years providing people with a continuity of care

People received care that was kind and compassionate. Care was tailored to the individual and provided by staff that were respectful, trained, well supported and managed. This ensured people received an excellent caring service.

Relationships with families and friends were cherished and developed so that people were able to maintain and develop their ties with people important to them. Friends and families built relationships with other people living in the home. This provided people living in the home with a continuation of friendships and interactions with a wide group of people that were interested in them as individuals and that enhanced their quality of life. Staff had been commended by relatives about the support they and their loved ones had received during the emotional time at the end of their loved one's life.

People received care and support that was individual to them. Their support needs were kept under review and staff responded when there were changes in these needs. People had opportunities to give feedback and make complaints about the care and support they received. They also had opportunities to make suggestions for improvements at the home and these were listened to.

People lived in a home where they felt confident to express themselves and felt comfortable to speak with staff and managers about concerns and issues that affected them. The provider had systems in place that continued to be effective in assessing and monitoring the quality of the service provided.

Inspection areas

Safe

Good

Updated 13 July 2017

The service remains good.

Effective

Good

Updated 13 July 2017

The service remains good.

Caring

Outstanding

Updated 13 July 2017

People received an outstanding service from staff that were extremely kind and compassionate. People were respected as individuals ensuring they were supported to make choices in all aspects of their lives.

People's independence was promoted and where needed support was provided so that people's privacy and dignity was maintained.

People's relationships with their friends and relatives were valued and the importance of these relationships was understood by staff.

Responsive

Good

Updated 13 July 2017

The service remains good.

Well-led

Good

Updated 13 July 2017

The service remains good.