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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with said they received good support from the management team. They said they received supervision and the manager was ‘very visible’ in the home and this helped them to ask for advice or be guided during their shift. Staff also said they had opportunities to attend staff meetings and discuss matters on a regular basis. Staff told us they had an appraisal each year and were able to identify training needs and opportunities. One member of staff told us,“The training and support we get here is really good. The people I work with are great, we are a good team." Another member of staff told us how the manager worked with staff and offered guidance and leadership. Some staff told us they were receiving specific training around dementia to enhance their current knowledge and skills. They said the course had promoted a lot of discussion and had also improved some practices in the home.

The manager told us all necessary staff training such as moving and handling, safeguarding, first aid and medication administration was up to date. Each staff member had a file containing details of the training they had completed. The manager had a computerised system and regularly assessed staff training needs and could see when updates were due. We looked at staff training records and could see that training updates were given promptly and when needed. Some training was face to face, other topics were covered using a computer based method, called e-learning, where a member of staff works through a work book and is asked to answer questions on screen.

The manager told us all necessary staff training such as moving and handling, safeguarding, first aid and medication administration was up to date. Each staff member had a file containing details of the training they had completed. The manager had a computerised system and regularly assessed staff training needs and could see when updates were due. We looked at staff training records and could see that training updates were given promptly and when needed. Some training was face to face, other topics were covered using a computer based method, called Elearning, where a member of staff works through a work book and is asked to answer questions on screen.