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Inspection Summary

Overall summary & rating


Updated 19 February 2020

About the service

Springvale Court is a residential care home providing personal care to 29 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found

The provider now managed medicines safely. They had improved their systems to ensure accurate stock records were kept and better guidance was available to staff about when to give ‘when required medicines. People told us they received their medicines when they were due.

People, relatives and staff felt the home was safe. Staff were confident to raise safeguarding and whistle blowing concerns. Previous concerns had been thoroughly investigated. There were enough staff to meet people’s needs. Staff carried out risk assessments and health and safety checks to help keep people safe. Incidents and accidents were analysed to identify lessons and areas for improvement. The provider recruited new staff safely.

Staff had good support and received the training they needed. Staff supported people very well to have enough to eat and drink. They also supported people to access health care services. The provider had adapted the environment to suit the needs of people living with dementia. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received good care from a kind and considerate staff team. Staff treated people with respect and encouraged people to be as independent as possible.

People’s needs had been assessed and the information use to develop detailed care plans. We received mixed feedback about the current availability of activities. This was due to the activity co-ordinator recently leaving the role. The provider was recruiting for a new activity co-ordinator when we inspected. People knew how to complain if required. A previous complaint had been investigated and resolved.

People, relatives and staff gave very positive feedback about the management and culture of the home. They described the significant progress the provider had made to improve standards at the home. The provider had effective quality assurance processes which were used to drive improvement. People, relatives and staff had good opportunities to give feedback.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 22 March 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 February 2020

The service was safe.

Details are in our safe findings below.



Updated 19 February 2020

The service was effective.

Details are in our effective findings below.



Updated 19 February 2020

The service was caring.

Details are in our caring findings below.



Updated 19 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 19 February 2020

The service was well-led.

Details are in our well-led findings below.